Question 1

Can stolen cryptocurrency be recovered?

Accepted Answer

Sometimes, but often not. Recovery generally depends on whether funds reached a regulated service that can act on a lawful request, how quickly the incident is reported, and the involvement of law enforcement or the courts. Many cases do not result in recovery. Our role is to investigate and help you understand legitimate options — not to promise outcomes.

Question 2

Can blockchain transactions be traced?

Accepted Answer

Transactions on public blockchains are recorded permanently and can often be followed across wallets. However, tracing can be limited by mixing services, privacy tools, cross-chain bridges and off-chain transfers. Tracing identifies where funds moved; it does not by itself identify individuals or return assets.

Question 3

What happens after I submit a case?

Accepted Answer

You receive a unique case reference and a confirmation email. The team reviews the information provided and contacts you about the next steps, which may include requests for further information and an outline of available services, limitations, timelines and any applicable fees.

Question 4

How long does an investigation take?

Accepted Answer

It varies with complexity, the number of transactions and the evidence available. An initial review is typically the first step; any timeline for further work is shared with you before you agree to proceed. [Placeholder — confirm standard service timelines]

Question 5

Do you guarantee recovery?

Accepted Answer

No. Asset tracing and financial investigation services do not guarantee the recovery of lost funds. Be wary of anyone who promises guaranteed recovery, especially in exchange for upfront payment — this is a common follow-on scam targeting victims.

Question 6

What information is required?

Accepted Answer

Helpful information includes the incident date, amounts and currencies, platforms or institutions involved, transaction hashes, public wallet addresses, payment receipts and communications. We will never ask for your recovery phrase, private keys, banking passwords, one-time codes or remote access to your device.

Question 7

Are there investigation fees?

Accepted Answer

The initial case submission is free. If further investigation is appropriate, any applicable fees are explained clearly in writing before any work begins, alongside service limitations. Paid services are defined investigation work, set out in a written proposal with milestone-based fees, deliverables and payment terms that you accept before work starts. We do not advertise fixed fees, and we never charge a fee to unlock, release or verify recovered funds.

Question 8

How do I track my case?

Accepted Answer

Create a client account with the same email used for your submission, then link your case from the dashboard. For your security, we send a verification code to the submission email — a case reference alone never grants access to case information.

Question 9

Is my information confidential?

Accepted Answer

Yes. Case information and documents are transmitted over encrypted connections, stored encrypted, and only accessible to you and authorised staff. Please see our Privacy Policy and Data Protection Information for details.

Question 10

Can I submit a case from outside the United States?

Accepted Answer

Yes. We accept case submissions from international clients, subject to applicable laws and any service restrictions in your jurisdiction.

Straight answers to important questions.