Legal & Compliance
Complaints Procedure
How to complain
Email vantageinvestigation@gmail.com or call +1 (701) 890-2740 (24 hours a day, 7 days a week). Please include your name, case reference if you have one, what went wrong and what you would like us to do.
Who handles complaints
Complaints are reviewed by the business owner, who acts as the interim complaints reviewer.
Our timeline
We aim to acknowledge complaints within 2 business days and provide a substantive written response within 10 business days of acknowledgment. If we need more time, we will explain why and give you a new date.
Internal escalation
If you are not satisfied with our response, reply asking for a final review. The business owner will reconsider the complaint and aim to issue a final decision within 10 business days.
External escalation
If your complaint remains unresolved, you may contact the Wyoming Attorney General's Consumer Protection Unit, the attorney general or consumer protection agency in your state, or the U.S. Federal Trade Commission at reportfraud.ftc.gov. Clients outside the United States may contact their local consumer protection authority.
Records
Complaint records are kept for a proposed period of 3 years, pending legal review.
Asset tracing and financial investigation services do not guarantee the recovery of lost funds. Outcomes depend on the circumstances of each case and the availability of lawful recovery options.